Nakheel Community Management (NCM) earned multiple recognitions at the sixth annual Customer Happiness Awards (CHA) that took place on Friday, 18 October 2024 at The Westin Dubai Mina Seyahi.

Nakheel Community Management won the top honours of the day for the Customer Happiness Company of the Year – Large category and a second title for the Best Contact Centre Initiative to Enhance Customer Happiness for the exemplary efforts during the April 2024 rains.

The evening celebrated a range of trailblazers dedicated to advancing customer experiences in the UAE. Speaking to the significance of the award, Francis Giani, Chief Community Management Officer at Dubai Holding Community Management, said, “Customer-centricity is at the core of Dubai Holding Community Management. Over the years, we have consistently transformed real estate projects into thriving communities, building a legacy we are proud to uphold. These accolades are a testament to the dedication of our exceptional team and reinforce our commitment to delivering vibrant communities for generations to come.” 

The 2024 Customer Happiness Awards offered a clear look into how companies across the UAE are actively redefining their relationships with customers. The awards recognised a shift towards more thoughtful, impactful customer engagement that goes beyond routine service. 

Now in its sixth year, the Customer Happiness Awards have become a pivotal benchmark in the UAE, celebrating companies that lead in redefining customer engagement. As customer happiness takes center stage in corporate strategies across the region, these awards spotlight businesses that deeply embed customer satisfaction into their operations. This year, a record-breaking 53 companies across 16 categories were recognised for their unique contributions to enhancing customer experiences.